mildcasino Privacy Policy

This page describes what we collect when you use mildcasino and how we keep that data protected. We at mildcasino gather personal information—your name, contact details, identity documents, payment information, and gameplay history—to operate our live-dealer studios, sportsbook, and slot games, and to comply with applicable regulations in supported jurisdictions. We treat your data with the highest standard of security and never sell it to third parties without your explicit consent, except as required by law.

Our privacy commitments extend across all mildcasino services: live blackjack and roulette tables, sportsbook markets covering Liga 1 and international football, esports betting, and slot games. Whether you access mildcasino from Jakarta, Surabaya, Bandung, or elsewhere, we apply consistent data protection practices. Our servers may be located inside or outside your jurisdiction; we encrypt all data in transit and at rest to ensure confidentiality.

We encourage you to read this policy carefully and contact our support team if you have questions about how we handle your information or if you wish to exercise your data rights.

What Data We Collect on mildcasino

We collect personal data at several points during your relationship with mildcasino. During account registration, we request your full name, email address, phone number, and date of birth. We collect this information to verify your identity and ensure you meet age requirements for online gaming in your jurisdiction.

For identity verification, we ask you to upload a government-issued ID (passport, national identity card, or driving licence) and confirm your contact details via email or SMS. We use this information to prevent fraud, comply with anti-money-laundering (AML) regulations, and meet Know Your Customer (KYC) obligations in supported jurisdictions.

When you deposit funds, we collect transaction details—the amount, payment method (DANA, e-wallet, mobile banking, local payment, bank transfer via online payment, e-wallet, or mobile banking), and timestamp. We log this information in your account history for your reference and for regulatory reporting. When you play games—whether live-dealer tables, sportsbook markets, or slots—we record your wagers, game outcomes, and account balance changes. We also collect technical data: your IP address, browser type, device information, and timestamps of your sessions. This data helps us detect abuse, troubleshoot technical issues, and improve our mildcasino service.

Account registration data

Name, email, phone number, date of birth. Required to create an mildcasino account and verify identity.

Identity verification (KYC)

Government-issued ID photo, confirmed contact details. Required to enable deposits, withdrawals, and certain game categories.

Payment data

Deposit and withdrawal amounts, payment methods, transaction status. Retained for account history and regulatory compliance.

Gameplay data

Game choices, wagers, outcomes, balance changes. Used to calculate winnings, resolve disputes, and monitor account activity.

Technical data

IP address, browser, device, session timestamps. Used for security, fraud detection, and service improvement.

How We Use Your Data on mildcasino

We use the data we collect to deliver mildcasino services: processing your deposits and withdrawals, running live-dealer games, settling sportsbook outcomes, and crediting slot-game winnings to your account. We verify your identity to prevent fraud and ensure only legitimate account holders access funds and place wagers.

We also use your data to comply with law. We report suspicious activity to relevant authorities, respond to court orders or regulatory requests, and maintain records required by anti-money-laundering (AML) and tax regulations in supported jurisdictions. We analyze account activity to detect potential abuse, collusion, or system exploitation; accounts flagged for such behavior may be suspended pending investigation.

We communicate with you via email or SMS about account updates, payment issues, promotional offers (if you opt in), and important policy changes. If you dispute a game outcome or a withdrawal is delayed, we use your data to investigate and resolve the issue. We also use aggregated, anonymized data to improve our mildcasino platform—understanding which game categories are popular, identifying technical problems, and optimizing user experience.

We at mildcasino encrypt all data in transit and at rest, limit access to authorized personnel only, and audit our security practices regularly to maintain the highest standard of protection.

Data Retention and Third-Party Processors

We retain your personal data for as long as your mildcasino account is active, plus a retention period afterward to comply with legal and regulatory obligations. Typically, we retain account data for a minimum of five years after account closure or your last transaction, as required by anti-money-laundering regulations. Payment data is retained for seven to ten years per banking standards. If you request account deletion, we anonymize or securely destroy your data within a reasonable timeframe, except where law requires retention.

We use third-party processors to provide mildcasino services. Payment processors handle your deposits and withdrawals; they store payment details only as long as necessary to complete transactions and comply with banking regulations. Identity-verification providers process your KYC documents to confirm your identity; they delete these documents after verification unless we are required to retain them for regulatory purposes. Live-dealer studios and game providers have access to your gameplay data only as necessary to operate the games and settle outcomes.

All third-party processors are contractually bound to protect your data and use it only for the purposes we specify. We do not sell your personal data to marketing companies or data brokers. We may share aggregated, anonymized data with partners to improve mildcasino services or understand market trends, but such data cannot identify you individually.

Your Rights Regarding Your Data on mildcasino

You have the right to request access to your personal data held by mildcasino. You can view your account information, transaction history, and gameplay records by logging into your account at any time. If you wish to receive a complete copy of your data in a portable format, contact our support team and we will provide it within 30 days.

You have the right to correct inaccurate data. If you notice an error in your profile information or account history, contact us and we will correct it promptly. You have the right to request deletion of your personal data, subject to legal retention requirements; we will delete your data where possible and anonymize it where retention is required.

You have the right to opt out of marketing communications. If you receive promotional emails or SMS from mildcasino and wish to unsubscribe, you can do so via the unsubscribe link in the message or by requesting deletion from our support team. You have the right to lodge a complaint with your local data-protection authority if you believe we have violated your privacy rights.

Cookies and Tracking Technology

We use cookies and similar tracking technologies on mildcasino to enhance your experience. Session cookies remember your login details and preferences during your visit; they expire when you close your browser. Persistent cookies remain on your device and help us recognize you on future visits. We use these cookies to track your activity, understand which games you prefer, and measure the effectiveness of our platform.

We do not use tracking pixels or third-party cookies for behavioral advertising. However, our analytics partner may place cookies to help us understand how users navigate mildcasino and where we can improve our service. You can disable cookies in your browser settings, though doing so may limit your ability to access certain mildcasino features.

Data Security and Cross-Border Transfers

We maintain industry-standard security measures to protect your data from unauthorized access, alteration, or disclosure. All data transmitted between your device and our servers is encrypted using TLS (Transport Layer Security). We store data on secure servers with restricted access, multi-factor authentication, and regular security audits. Our staff undergoes training on data protection and signs confidentiality agreements.

Our servers may be located in jurisdictions outside your country of residence. When we transfer your data across borders, we use contractual safeguards and encryption to ensure your data remains protected. By using mildcasino, you consent to this cross-border transfer of your data.

1. Request your data from mildcasino

   Contact our support team to receive a copy of your personal data in a portable format; we respond within 30 days.

2. Correct or delete your data

   Update your account information or request data deletion; we process corrections immediately and deletions subject to legal retention requirements.

3. Opt out of marketing and cookies

   Unsubscribe from promotional messages and disable cookies in your browser to limit tracking on mildcasino.

Changes to This Privacy Policy and Contact Information

We may update this privacy policy at any time to reflect changes in our data practices, technology, or applicable law. We will notify you of material changes via email or by posting an updated version on our mildcasino website. Continued use of mildcasino after changes are posted constitutes acceptance of the updated policy. If you do not agree with any modification, you may request account closure.

If you have questions about this privacy policy, wish to exercise your data rights, or have a privacy concern, contact our support team via email or in-game chat. We are committed to addressing your concerns promptly and fairly. Depending on your jurisdiction, you may also have the right to lodge a complaint with your local data-protection authority.

We at mildcasino remain committed to transparent, ethical data handling. Your trust is essential to our platform, and we work continuously to protect your information and respect your privacy rights across all mildcasino services and jurisdictions where we operate.